Grievance Redressal — Grand Amanta Complaints
Dear Customer,
Grand Amanta is committed to delivering excellent service. If you have a concern, we will address it promptly and fairly. To ensure a quick and effective resolution, please follow the escalation process below using the registered email address associated with your account.
Level 1: Customer Experience Team
Email: vacations@grandamanta.in
Please describe your grievance, include any supporting documents, and provide the phone number and preferred time to contact you.
Response time: We will acknowledge and respond within 3 working days.
Level 2: Head — Customer Care
Email: customercare@grandamanta.in (Attn: Mr. Pankaj Kumar, Head — Customer Care)
If the Level 1 response does not resolve your issue, escalate to Level 2 only after you have first contacted Level 1 and not received a satisfactory resolution. Please ensure your Level 1 reference/previous email is attached or quoted.
Response time: We will review and respond within 2 working days.
Note: If you contact Level 2 directly without first contacting Level 1, we will forward your concern to the Customer Experience Team for initial handling to ensure a faster and more coordinated resolution.
Level 3: Head — Legal
Email: info@grandamanta.in (Attn: Ms. Diksha Purohit, Head — Legal)
If you remain unsatisfied after Levels 1 and 2, escalate to Level 3. Please include copies of your prior correspondence and any reference numbers.
Response time: We will investigate and respond within 5 working days.
Note: Level 3 accepts escalations only after the matter has been raised at Levels 1 and 2. If you contact Level 3 directly, your concern will be routed through the Customer Experience Team before a full review.